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Help Center
Grundlegende Fragen

Bitte melden Sie sich an, um Tickets für SmartMIP, Smarticle oder andere Produkte zu erfassen.

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  2. Allgemeine Anfragen / Tickets

Generelle Frage

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e.g. Upgrade Jira

Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).

09.05.2026
16:18
e.g. 09.05.2026
e.g. 14:18
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